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Business Process Outsourcing (BPO) is increasingly becoming the strategic
choice of companies looking to achieve cost reductions while improving their
services, increasing shareholder value and focusing on their core business
capabilities.
Traditionally, executives
spend 80 percent of their time managing details, and only 20 percent on
planning and customer relations. Once a process is successfully outsourced, the
ratio can be reversed. Executives get more control over their most valuable
resource: time. Time to explore new revenue streams, time to accelerate
other projects, and time to focus on their customers
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